FREQUENTLY ASKED QUESTIONS
WHERE DO YOU SHIP?
ASTRYN currently ships within the United States only.
HOW LONG DOES MY ORDER TAKE TO PROCESS?
Most ASTRYN products are made to order. Production typically takes 2–7 business days before shipment.
HOW LONG DOES SHIPPING TAKE?
After production, standard U.S. delivery typically takes approximately 2–5 business days. Delivery times are estimates and may vary.
HOW CAN I TRACK MY ORDER?
Once your order ships, tracking information will be sent to the email address used at checkout when tracking is available.
CAN I CHANGE OR CANCEL MY ORDER?
Contact us as soon as possible at support@astryn.store. Because orders may enter production shortly after being placed, changes or cancellations cannot be guaranteed once production has started.
DO YOU ACCEPT RETURNS OR EXCHANGES?
Because our products are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or incorrect color selection.
WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?
Contact us within 30 days of delivery at support@astryn.store and include your order number, a description of the issue, and clear photos. We will review the issue and determine the appropriate replacement or refund.
HOW DO I CHOOSE THE RIGHT SIZE?
Please review the size guide provided on the product page before placing your order. Sizing may vary between different products.
CAN ITEMS IN THE SAME ORDER ARRIVE SEPARATELY?
Yes. In some cases, items may be fulfilled separately and arrive in different packages.
HOW CAN I CONTACT ASTRYN?
For questions about your order or our products, contact us at:
support@astryn.store